Cardinal Components, Inc. (“Cardinal”) and Rivet Nut USA™, a division of Cardinal Components, Inc.

The following items outline the terms and conditions (“T&Cs”) for the purchase of products from Cardinal Components, Inc. and from Rivet Nut USA™, a division of Cardinal Components, Inc. These T&Cs apply to all quotations, sales, and deliveries between Cardinal Components, Inc. or Rivet Nut USA™ and the Customer. Please contact us for any questions!

  • There is a $50 Order Minimum for orders placed within the United States.
  • There is a $250 Order Minimum for orders placed outside of North America.
  • Cardinal part numbers may start with “CC” and do not specify supplier. Cardinal’s key supplier base is ISO 9001 certified. Pricing is based on our closest standard part offering; we quote to our specifications, not the customer’s specifications or drawings, and the resulting part may not be an exact match.
  • Improper use, including opening the innards, of install tools will void warranty. Call if you have questions prior to first use of tool.
  • Cardinal Components, Inc. has total financial responsibility, in any situation, for the cost of the Cardinal Components, Inc. product only.
  • Free on Board (FOB) Shipping Point. This is official transactional language from the Uniform Commercial Code (UCC), which governs the sale of goods between businesses in the USA. This means that once your package leaves our facility, ownership transfers from Cardinal Components, Inc. to you. Most orders ship from our Milwaukee, Wisconsin location. We package all shipments with premium materials like double-wall boxes and heavy-duty strapping tape to help ensure safe arrival. However, if a package is lost or damaged in transit, it’s the customer’s responsibility to file a claim with the shipping carrier. Cardinal does not insure shipments unless the customer provides us written instructions to do so – and an additional insurance fee will apply. For peace of mind, we recommend to all our customers to insure your shipments, possibly through umbrella shipping insurance coverage plan, such as InsureShield through UPS Capital.
  • Availability is subject to prior sales.
  • All orders are Non-Cancelable, Non-Returnable (NCNR). Orders may not be cancelled by buyer and deliveries may not be deferred by buyer. Charges may apply to change orders, including quantity reductions.
  • Cardinal Components must be notified of quality or count discrepancies within 7 days of receipt of material.
  • Cardinal takes proactive measures to prevent corrosion by storing all parts in a temperature-controlled environment and packaging them in sealed plastic bags. Given these safeguards, it is our position that any rust developing after receipt is attributable to temperature fluctuations or alternative storage practices outside of Cardinal’s control, rather than our handling or packaging.
  • All Cardinal products are shipped in Cardinal boxes and controlled by a Cardinal lot number. Customer is responsible for maintaining in good condition the Cardinal boxing and lot number control. Should the customer lose integrity of lot number control, Cardinal cannot be held responsible for any production return or quality issues.
  • Quantity tolerance acceptance allows a deviation of ±10% from the ordered quantity, at which point the line item is deemed fulfilled.
  • We ship from our headquarters, a single location, out of Milwaukee, Wisconsin, USA.
  • Blanket Purchase Order (PO) is acceptable providing 1/4th of PO is taken quarterly, and releases are in multiples of box quantity.
  • Certificate Charges:
    • Cardinal Components Certificate of Conformance (CoC)= Free, no charge.
    • Bollhoff Certificate of Conformance (CoC) = Free, no charge.
    • Bollhoff Material Certs = $250.00 (subject to change).
    • Other Mfr. Certs = $35.00 (subject to change).
    • IMDS Submission = up to $300, depending on manufacturer’s fee.
  • Any expediting of product will result in additional charges, which must be noted as a line item on customer PO.
  • Shipping and delivery lead times are quoted in business days. If an order ships Next Day Air on a Friday, the scheduled delivery date will be Monday (the next business day). UPS Next Day Air Saturday delivery is considered a special non-business day service and may be available upon request. If Saturday delivery is required, it must be clearly stated in writing on the customer purchase order.
  • There will be a 3% Service Charge for Credit Card Orders and a 6% Service Charge for orders paid via PayPal.
  • Pricing does not include shipping. UPS is our preferred small parcel shipping company. Orders shipped via FedEx may incur an additional processing fee of $19.95.
  • International Orders: Payments made in US Dollars via wire transfer will incur a fee of $75.00. Shipments are to be made on Buyer’s Collect Number via UPS, FedEx or DHL. Buyer responsible for taxes, duties & export fees.
  • All invoices are due and payable within terms stated on the invoice. Delinquent invoices shall be subject to a charge of 1.5% per month from invoice date. In the event this invoice is turned over for collection of any unpaid amounts, buyer is responsible for and shall pay all costs, expenses and disbursements paid by Cardinal Components, Inc., including reasonable attorney fees.
  • Customer credits are non-refundable and may only be redeemed on future purchases. Any credits not used within eighteen (18) months of issuance will be forfeited.
  • Cardinal Components, Inc. is committed to fulfilling all confirmed orders based on current trade laws and regulatory environments. If government-imposed changes—whether related to cost, access, compliance, or delivery—materially affect the terms, Cardinal reserves the right to amend pricing or delivery, or cancel the order without penalty.

Cardinal Components, Inc. – Tool Rental Terms and Conditions

Condition Upon Shipment

  • Cardinal Components, Inc. (“Cardinal”) confirms that all rental tools are in proper working condition at the time of shipment.

Inspection and Acceptance

  • Customer shall inspect the rented tool immediately upon receipt. Customer must notify Cardinal in writing of any defects or nonconformance within seven (7) calendar days of delivery.
  • Failure to provide such notice within this period shall constitute irrevocable acceptance of the tool as being in proper working condition.

Customer Responsibility for Repairs

  • Upon acceptance, all maintenance, damage, and repair costs shall be the sole responsibility of the Customer, unless otherwise agreed in writing.
  • Customer shall not disassemble, modify, or attempt to repair any rented tool. Unauthorized repair attempts may result in additional damage and will be charged to the Customer. All repairs must be performed exclusively by Cardinal or its designated repair facility.

Maintenance During Rental Period

  • Customer is responsible for maintaining the tool in good working condition, including but not limited to proper use, lubrication, and routine care consistent with standard industry practices.
  • If Customer determines that maintenance or service may be required, Customer must promptly notify Cardinal. At Cardinal’s discretion and subject to availability, a replacement tool may be provided to mitigate operational disruption.

Loss or Damage

  • Customer assumes full responsibility for any loss, misuse, neglect, or damage to the tool occurring after delivery and prior to return, normal wear and tear excepted (as reasonably determined by Cardinal).

Limitation of Liability

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARDINAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THE RENTAL OR USE OF THE TOOL, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF PRODUCTION, LINE DOWNTIME, OR LOST PROFITS.

Assumption of Risk

  • Customer acknowledges that use of industrial tools involves inherent risks. Customer assumes all risks associated with the use, handling, and operation of the rented tool.

Repairs and Turnaround Time

  • In the event a rented tool requires repair, Cardinal does not assume responsibility for expedited repair services, freight, or associated costs unless expressly agreed in writing.

Return Condition

  • Customer shall return the tool in good working condition, reasonable wear and tear excepted. Any excessive wear, damage, or missing components will be repaired or replaced at Customer’s expense.

General

  • These terms apply to all tool rentals unless superseded by a written agreement signed by both parties. Cardinal reserves the right to update these terms at any time.